Opportunities

IT Support Technician

Who We Are:

AVITA Medical is a Class III medical device company looking for a full-time IT Support Technician to help sustain our expanding line of indications. AVITA is headquartered in Valencia, CA, and manufactures in Ventura, CA. Come join our team and be part of our growth!

What We Are Looking For:

The IT Support Technician position will be performing activities associated with configuring, installing, supporting and maintaining a wide range of IT software, hardware, and related services. This position requires excellent hardware and software troubleshooting skills, ability to follow directions, and excellent communication skills to facilitate top level customer service to the end users.

Duties/Responsibilities

  •  Monitor helpdesk to provide day to day support for all users both on-site and remote.
  • Resolve all hardware/software problems by either fixing the problem or escalating to the appropriate resource.
  • Clearly and effectively communicate in a timely and respectful manner with end users.
  • Build, configure, and install PC and MAC computers.
  • Configure and deploy iOS and Android devices.
  • Resolve network printing issues from connectivity to maintenance and part replacement.
  • Support telecom connectivity and operation.
  • Maintain inventory of hardware, software, and licenses.
  • Document internal processes and procedures related to duties and responsibilities.
  • Effectively manage multiple projects simultaneously while still maintaining a high level of customer service.
  • Develop procedures to streamline the day to day IT operations.

Special Knowledge/Skill

  • Strong knowledge of Windows 10-11.
  • Familiarity with Windows Server 2008 – 2019.
  • Experience with Microsoft 365 suite of applications.
  • Experience supporting and installing a variety of software applications.
  • Familiarity with VMware ESXi or similar hypervisor.
  • Experience with Active Directory and Group Policy.
  • Good knowledge of internet security and data privacy principles.
  • Intermediate network troubleshooting including DHCP, DNS, IP/subnets, VLAN and routing.
  • Effective organizational, time management, and prioritization skills.
  • Strong written and oral communication skills.
  • Strong work ethic.
  •  Ability to troubleshoot complex technical issues and investigate independently.
  • Self-motivated and clearly focused on the tasks assigned.
  • Ability to multi-task and adapt to changes quickly.

Experience

  • 3+ years of desktop hardware and software support.
  • 3+ years of mobile device support.
  • Experience with help desk / ticketing system.

Education/Training

  • High School Diploma
  • Advanced training or degree desired

Travel Expectations
Periodic travel to Ventura Facilty

Position Location
Valencia, CA

IMPORTANT SAFETY INFORMATION (United States)

INDICATIONS FOR USE: The RECELL® Autologous Cell Harvesting Device is indicated for the treatment of acute thermal burn wounds. The RECELL® device is used by an appropriately-licensed healthcare professional at the patient’s point of care to prepare autologous RES® Regenerative Epidermal Suspension for direct application to acute partial-thickness thermal burn wounds in patients 18 years of age and older or application in combination with meshed autografting for acute full-thickness thermal burn wounds in pediatric and adult patients.

CONTRAINDICATIONS: RECELL® is contraindicated for: the treatment of wounds clinically diagnosed as infected or with necrotic tissue, the treatment of patients with a known hypersensitivity to trypsin or compound sodium lactate (Hartmann’s) solution, patients having a known hypersensitivity to anesthetics, adrenaline/epinephrine, povidone-iodine, or chlorhexidine solutions.

WARNINGS AND PRECAUTIONS: Autologous use only. Wound beds treated with a cytotoxic agent (e.g., silver sulfadiazine) should be rinsed prior to application of the cell suspension. RECELL® is provided sterile and is intended for single-use. Do not use if packaging is damaged or expired. Choose a donor site with no evidence of cellulitis or infection and process skin immediately. A skin sample should require between 15 and 30 minutes contact with Enzyme. Contact in excess of 60 minutes is not recommended. RECELL® Enzyme is animal derived and freedom from infectious agents cannot be guaranteed.

PRECAUTIONS: RECELL® is not intended for use without meshed autograft for treatment of full-thickness burn wounds. The safety and effectiveness of RECELL® without meshed autograft have not been established for treatment of partial-thickness burn wounds: on the hands and articulating joints, >320 cm2, in patients with wounds totaling >20% total body surface area (TBSA). The safety and effectiveness of RECELL with autografting have not been established for treatment of full-thickness burn wounds: on the hands and articulated joints, and in patients younger than 28 days of age (neonates).

SPECIAL PATIENT POPULATIONS: The safety and effectiveness of RECELL® have not been established for treatment of acute thermal partial-thickness burn wounds in pediatric patients younger than 18 years of age.

For complete Important Safety Information, refer to Instructions For Use. Please be aware that any indication for RECELL® outside of the United States may differ from the US indication. Please see the Instructions for Use for each country for the specific indication of RECELL®.

Unless otherwise specified, all product and service names appearing in this Internet site are trademarks owned by or licensed to AVITA, its subsidiaries or affiliates. No use of any AVITA trademark, trade name, or trade dress in this site may be made without the prior written authorization of AVITA, except to identify the product or services of the company.
©Copyright 2022 AVITA Medical. All Rights Reserved.
Unless otherwise specified, all product and service names appearing in this Internet site are trademarks owned by or licensed to AVITA, its subsidiaries or affiliates. No use of any AVITA trademark, trade name, or trade dress in this site may be made without the prior written authorization of AVITA, except to identify the product or services of the company.
©Copyright 2022 AVITA Medical. All Rights Reserved.