ERP Administrator
JOB SUMMARY
The ERP Administrator will be performing activities associated with our enterprise business systems, compliance objectives, and SaaS application integrations. This position requires excellent system design and troubleshooting skills, ability to follow directions, and excellent communication skills to facilitate top level customer service to the end users.
KEY RESPONSIBILITIES
ERP Administration
- Primary contact for ERP application
- Maintain and administer permissions
- Testing, validation, deployment, and documentation of vendor software updates
- Review and maintain change control logs
- Perform permission level access reviews and mitigate any segregation of duty conflicts
- Support financial and operational reporting systems
- Perform health checks and monitoring services of Infor application issues and ensures reliable performance of ERP system
- Develop and maintain all administrative documentation
- Evaluate new applications on the marketplace that could add value to our current processes and or configurations
ERP Technical Support
- Analyze reported technical requests and provide recommended actions for resolving issues or support with knowledge gap
- Administrative security assistance, such as adding new users, creating new users’ groups and removing users
Customization Development & Maintenance
- Review and analyze new requests for ERP customizations, custom reports and workflows, and determine if standard solutions exist, if available
- Develop technical and functional specification for requested changes if no standard solutions exist
- Lead Development, installation, testing, and debugging of any new customizations or integrations
- Conduct review sessions prior to installing the customization
- Analyze, diagnose, and resolve issues with existing customizations, custom reports, and interfaces
- Eliminate Customizations as standard solutions become available.
SKILLS/ABILITIES:
- Strong written and oral communication skills
- Effective organizational, time management, and prioritization skills
- Strong work ethic
- Ability to troubleshoot complex technical issues and investigate independently
- Self-motivated and clearly focused on the tasks assigned
- Ability to multi-task and adapt to changes quickly
EXPERIENCE REQUIRED:
- 5+ years of ERP design, implementation, and support
- Experience administering Microsoft Dynamics 365 Business Central required
- 5+ years of financial and operational level report design
- 5+ years of application end user support
- Governance, risk management, and compliance experience a plus